Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 business days.
Our support team is always happy to guide you at any step! Please email email@example.com if you have any issues during the ordering process.
Once your order is shipped the tracking information will update accordingly.
The tracking number will be sent through once the order has been shipped so you can track the Royal Mail shipment.
If you are concerned that your order should have arrived by now, please double check the order status as this will give you the most up to date information. Any further concerns, please message us on the live chat, or email us at firstname.lastname@example.org and we will get back to you ASAP with an update.
Your 100% satisfaction is important for us. We offer a 30-day Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund, please email email@example.com with the detail, we will require proof of how the package has arrived damaged to be eligible for a refund.
Timing: If your product is faulty, we must be advised within 24 hours of you receiving the faulty product.
Exchanges are accepted, but goods must be in unused condition. You have 30 days from receipt of goods to start the exchange process.
If you are unsatisfied with the product in any way, you are eligible for a return, but must be in unused condition. Buyer will be responsible for return postage.
We pride ourselves on using the best quality materials for all pieces of our jewellery collection.
Because of this, we are happy to commit to a lifetime guarantee on every piece.
In the extremely unlikely event that any of the following occurs then please contact us immediately to resolve your issue:
Any tarnishing on the jewellery, that hasn't been caused by an accident where something has leaked on the jewellery piece.
All pieces are heat proof, sweat proof and water proof so are made to with stand these environments for extended periods. If your jewellery is affected by any of these things, please contact us immediately and we will resolve it within 24 hours.
The lifetime guarantee will NOT cover any breakages that have been caused by accident/neglect. This jewellery is made using the highest quality 316L Stainless Steel, which will be extremely hard to break, through rigorous testing in house, we can happily advise you this jewellery will never break, unless put through some serious undue pressure.