FREE WORLDWIDE SHIPPING OVER £60

Shipping Information

Shipping Information:

  • We ship both within the UK and Worldwide. Free UK/International delivery over £60.

  • All International orders will be sent tracked and signed for, where possible.  

  • Shipping time might vary due to COVID-19. These are the shipping times advised by Royal Mail.

Shipping restrictions:

  • Australia

  • Morocco

  • Russia

     

    Destination

     Processing Time

    Shipping Method

    Shipping Time

    Cost

    UK

    24-48 Hours

    Standard

    3-5 working days

    £1.99

    UK

    24-48 Hours

    Express

    1-2 working days

    £2.99

    Europe

    24-48 Hours

    Standard

    3-5 working days

    £4.99

    USA/Canada

    24-48 Hours

    Standard

    5-7 working days

    £4.99

    ROW

    24-48 Hours

    Standard

    5-7 working days

    £7.99

     

    Returns

    We offer a 30 day exchange or refund guarantee. This 30 day window begins after an order has arrived with the customer.

    Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

    Orders sent back after the 30 day exchange or refund window has passed will be returned to the customer.

    For more information, please check our Returns Policy

    Exchange Policy

    You may exchange your purchase within 30 days of the items arriving. Please note all items must be unworn with original packaging in order to receive an exchange.

    We will send the first exchange from our warehouse for free. For any subsequent exchanges, we will ask you to pay the cost of delivery.

    Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.

    For more information, please check our Returns Policy

    Additional costs

    Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

    Faulty items

    In the event you have received a faulty item, please contact hello@kingandqueenjewellery.com within 30 days of the item(s) arriving. Please include the following information:  

    • Your order number

    • Which item is damaged

    • A description of the problem

    • Photographic evidence

    For more information, please check our Returns Policy